Resume
Highly motivated data security college graduate with passion for Cyber Security. Known to build strong customer relationships to understand requirements and deliver value-added solutions. Have over 5 years of technical experience and eager to pursue a career in cyber security.
Sumary
Erick Cisneros Ruballos
- Nanuet, New York
- (845) 507-2057
- erick.cisneros2@proton.me
Education
Bachelor of Science: Computer Science And Information Security
2019 - 2021
John Jay College of Criminal Justice of The City University of New York
This program provides the foundational background in computing that is needed to thwart the abuse and misuse of computers, data networks, information systems and information infrastructures, in the environment of ever advancing digital technology.
Associate of Science: Computer Information Systems
2014 - 2018
Rockland Community College, Suffern, NY
Provides interdisciplinary education that will prepare people to meet the technological challenges in today’s society in the area of computer programming. It focuses on practical applications of technology to support organizations
Certifications
CompTIA
07/2024
CompTIA Security+ Certified
ISC2
04/2024
CC Entry-Level Cybersecurity
Coursera
10/2023
Google Cybersecurity
Hobbies
- Playing soccer with friends & family
- Building and customizing gaming computers
- learning piano
- Going out to eat and trying new restaurants
- Learning French on my free time
Languages Spoken
Fluency
Professional Experience
Technical Expert
11/2023 - Current
Apple , Nanuet, NY
- Perform Diagnostics on apple devices and troubleshoot software and educational issues
- Executed repairs on iPhones, handling hardware malfunctions and physical damages with precision and efficiency.
- Collaborated with the technical support team to streamline processes, reducing average resolution time by 20%.
Technical Specialist
03/2023 - 11/2023
Apple, Nanuet, NY
- Diagnosed and resolved a wide range of technical issues for customers, ensuring timely and effective solutions.
- Trained new team members on technical and customer service protocols, fostering a knowledgeable and efficient team
- Mentored new team members, fostering an environment of continuous improvement and sharing of best practices
Sales Specialist
08/2021 – 03/2023
Apple, Woodcliff Lake, NY
- Utilized CRM tools to track customer interactions and sales performance, providing insights for continuous improvement and targeted sales efforts.
- Leveraged in-depth product knowledge to address customer inquiries and concerns, resulting in a 25% increase in customer satisfaction scores.
Repair Technician
10/2020 - 03/2021
Computuners - Computer Services , Nanuet, NY
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed software installations, updates, and troubleshooting across diverse client environments, enhancing system performance and security
Advanced Repair Agent
05/2017 - 10/2020
Geek Squad, West Nyack, NY
- Performed advanced diagnostics and repairs on a wide range of devices, including desktops, laptops, and peripherals, with a 95% success rate.
- Trained junior technicians on advanced troubleshooting techniques and cybersecurity protocols, contributing to a more skilled and efficient team.